Legal

Brisbane Reptile Relocations – Terms of Service and Terms & Conditions

Effective Date: 04/07/2025

Business Name: Brisbane Reptile Relocations

ABN: 89 962 558 055

Email: admin@brisbanereptilerelocations.com.au

Phone: +61 423 255 742

Website: www.brisbanereptilerelocations.com.au

Service Area: Brisbane Region and surrounding areas.

Introduction

Welcome to Brisbane Reptile Relocations.

These Terms of Service and Terms & Conditions (“Terms”) outline the agreement between Brisbane Reptile Relocations and any person, company, or entity (“you,” “the client,” “the customer”) engaging our services.

By contacting us, booking a service, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must refrain from using our Services.

2. Scope of Services

Brisbane Reptile Relocations provides professional snake, reptile and fauna capture, removal, relocation, and consultation services across Brisbane and surrounding regions.

Our catchers are fully licensed, experienced professionals holding relevant wildlife handling and dangerous animal permits under Queensland law.

2.1 Standard Services

Our core services include:

Snake and reptile identification, capture, and relocation
Emergency and after-hours callouts
Property inspections for wildlife presence or access points
Preventative advice for reducing snake encounters
Educational tools, safety information, and more

2.2 Limitations

We do not provide pest control, structural repair, or extermination services.

We do not guarantee the permanent absence of snakes after a relocation.

Services may be refused or modified due to unsafe conditions, weather, property access issues, or legal limitations. We reserve the right to decline services for any reason.

3. Licensing and Legal Compliance

Brisbane Reptile Relocations operates in full compliance with:

Nature Conservation Act 1992 (Qld)
Nature Conservation (Wildlife Management) Regulation 2006
Animal Care and Protection Act 2001 (Qld)

All handlers hold the appropriate qualifications and permits as required by the Queensland Department of Environment, Science and Innovation (DESI).

All animals are handled humanely and relocated according to ethical and legislative standards.

4. Call-Outs, Fees, and Payments

4.1 Call-Out Charges

A standard call-out fee applies to every service request, including cases where the snake is not found upon arrival. This fee covers travel, inspection, and professional expertise.

4.2 Additional Fees

Additional charges may apply for:

After-hours or public holiday attendance
Long-distance travel beyond standard service zones
Multiple animals or extended time on site
Specialised equipment use or site inspections

All additional fees will be communicated where practical before proceeding.

4.3 Payment Terms

Payment is due at the time of service, unless otherwise arranged.
Accepted payment methods include: cash, transfer, online payment.
Invoices to be paid immediately unless otherwise agreed.
Repeated non-payment may result in referral to a collection agency.

5. Cancellations and Rescheduling

If you wish to cancel or reschedule, please contact us immediately.

If a relocation specialist has already been dispatched at the time of cancellation, the full call-out fee may still apply.

Repeated cancellations or false callouts may result in refusal of future services.

6. Property Access and Safety

Clients must ensure:

Safe, lawful, and unobstructed access to the property.
Pets and children are secured during attendance.
All instructions provided by our relocation specialists are followed for safety reasons.

If unsafe conditions exist (including aggressive animals, hazards, or trespass concerns), the handler may withdraw, and the callout fee may still apply.

7. Wildlife Handling and Relocation Policy

All reptiles and animals are handled using humane, low-stress techniques in accordance with Queensland wildlife legislation and permit conditions.

Captured animals are relocated to appropriate, pre-approved release sites that comply with regulatory guidelines.

Release locations are not disclosed to the public to protect both the animal and the surrounding ecosystem.

8. No Guarantee of Snake Absence

While every reasonable effort is made to capture and remove the reptile identified, we cannot guarantee:

That additional reptiles are not present, or
That snakes will not return to the area in the future.

Snakes are part of the natural environment, and reoccurrence can happen. We will, however, provide expert advice on preventative measures to reduce future encounters.

9. Liability, Risks, and Indemnity

9.1 Client Responsibility

Clients acknowledge that engaging with wildlife carries inherent risks. Brisbane Reptile Relocations will take every reasonable precaution to ensure safety, but we cannot control the unpredictable behaviour of wild animals.

9.2 Limitation of Liability

To the fullest extent permitted by law, Brisbane Reptile Relocations and its contractors, employees, and affiliates:

Are not liable for loss, injury, or damage arising from the presence or actions of wildlife;
Are not liable for indirect, incidental, or consequential damages; and
Are not responsible for pre-existing property conditions or damage caused by the animal prior to our arrival.

9.3 Indemnity

You agree to indemnify and hold harmless Brisbane Reptile Relocations, its owners, staff, and contractors from all claims, damages, liabilities, and expenses arising from:

Your breach of these Terms;
Failure to follow safety advice; or
Any event outside of our control after services are provided.

10. Media, Photos, and Recordings

With your consent, Brisbane Reptile Relocations may take photos or videos of animals during relocations for educational or promotional purposes.

No identifiable personal or property details will be shared without your express permission.

You may withdraw consent at any time by written request.

11. Privacy and Data Protection

We respect your privacy. Personal information collected (such as your name, contact details, address, and service notes) is used only for service delivery, invoicing, and compliance with wildlife permit reporting requirements.

We do not sell, rent, or share your data with third parties except where legally required or to complete an agreed service.

For more detail, please refer to our Privacy Policy available on our website.

12. Website Use and Intellectual Property

All text, graphics, photographs, charts, and logos on our website are the intellectual property of Brisbane Reptile Relocations unless otherwise credited.

You may not copy, alter, or distribute any material without prior written consent.

You may, however, link to our website or share our materials for educational or non-commercial purposes with appropriate credit and permission.

13. Force Majeure

We are not liable for delays, cancellations, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to:

Severe weather, natural disasters, or flooding
Accidents, illness, or vehicle breakdown
Government restrictions, emergency declarations, or pandemics
Inability to locate reptile or animal

Where possible, affected appointments will be rescheduled.

14. Insurance and Qualifications

Brisbane Reptile Relocations maintains:

Public liability insurance appropriate for wildlife relocation work;
Valid permits and certifications for venomous reptile handling; and
Ongoing professional development and adherence to safety protocols.

Copies of licences and insurance certificates can be provided upon request.

15. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia.

Any disputes will be handled in the courts of Queensland, and you agree to submit to their jurisdiction.

16. Updates and Amendments

We may revise or update these Terms from time to time without prior notice.

The most current version will always be displayed on our website.

Your continued use of our Services after updates constitutes acceptance of any revised Terms.

17. Contact Information

Brisbane Reptile Relocations

📞 +61 423 255 742

📧 admin@brisbanereptilerelocations.com.au

🌐 www.brisbanereptilerelocations.com.au

📍 Brisbane, QLD, Australia

18. Acknowledgement

By engaging the Services of Brisbane Reptile Relocations, you acknowledge that:

You have read, understood, and agreed to these Terms;
You accept all associated risks related to wildlife encounters; and
You release Brisbane Reptile Relocations from liability except as required by law.

Brisbane Reptile Relocations – Privacy Policy

1. Purpose of this Policy

Brisbane Reptile Relocations are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By contacting us, using our website, or engaging our services, you agree to the collection and use of your information as described in this Policy.

Information We Collect

We only collect information necessary for delivering our reptile capture, relocation, and educational services safely and effectively.

2.1 Personal Information

We may collect personal details such as:

Your full name
Address or property location
Phone number and/or email address
Payment details (if applicable)
Service history and notes related to previous call-outs
Any information you voluntarily provide when communicating with us

2.2 Non-Personal Information

We may also collect general information when you visit our website, such as:

Browser type and version
Device type (mobile or desktop)
Pages viewed and time spent on our site
Referring website or social media link

This data helps us improve our services and online experience.

3. How We Collect Your Information

We collect personal information through:

Direct contact via phone, text message, or email
Online booking forms or website submissions
Social media messages or business directories
In-person service calls or property visits
Invoices, receipts, and payment records

Whenever possible, we collect information directly from you rather than third parties.

4. Purpose of Collecting Information

We collect and use your personal information for purposes such as:

Responding to enquiries and booking requests
Identifying, locating, and safely relocating wildlife
Providing invoices, receipts, and payment processing
Maintaining service and safety records for regulatory compliance
Submitting required data to wildlife authorities (where mandated by law)
Communicating follow-up advice or safety recommendations
Improving our website and customer service experience

We will not use your personal information for any other purpose without your consent unless required by law.

5. Disclosure of Information

We treat all client information as confidential.

Your personal details will not be sold, rented, or shared with unauthorised third parties.

We may disclose limited information to:

Regulatory bodies, such as the Queensland Department of Environment, Science and Innovation (DESI), when legally required for permit compliance or reporting;
Service partners or subcontractors, only where necessary to complete your service request (e.g., another licensed catcher if you request a referral); or
Legal authorities, if disclosure is required under Australian law.

All such parties are required to handle your information in accordance with privacy legislation.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your data may be stored:

In secure, password-protected digital databases
In encrypted electronic records (such as invoices or service logs)
In limited paper-based forms stored in secure facilities

We regularly review our data handling practices to maintain security and compliance.

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

7. Access and Correction of Personal Information

You have the right to:

Request access to the personal information we hold about you; and
Request correction of any inaccurate, outdated, or incomplete information.

To make a request, please contact us via the details below. We may require verification of your identity before releasing information.

We will respond to access or correction requests within a reasonable timeframe and in accordance with the Privacy Act 1988.

8. Retention and Disposal of Data

We retain personal information only as long as necessary for operational, legal, or reporting requirements.

When information is no longer needed, it is securely deleted, shredded, or permanently de-identified.

9. Cookies and Website Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to improve performance and monitor site usage.

Cookies do not personally identify you but help us understand how users interact with our website.

You can disable cookies in your browser settings, though some website features may not function properly as a result.

10. Third-Party Links

Our website and social media may include links to third-party sites.

We are not responsible for the privacy practices or content of those external websites.

We recommend reviewing their privacy policies before providing any personal information.

11. Marketing and Communication

We may occasionally use your contact details to:

Send follow-up advice after a relocation
Share wildlife safety tips or educational updates
Inform you of new services or community programs

You can opt out of any non-essential communication at any time by contacting us directly or following the “unsubscribe” link (if applicable).

12. Children’s Privacy

Our services are not directed toward children. However, we may collect minimal information (such as a parent’s contact details) when services are requested on properties with children present.

We do not knowingly collect personal information from anyone under 18 without parental or guardian consent.

13. Changes to This Policy

We may update or amend this Privacy Policy from time to time to reflect operational or legal changes.

The most current version will always be available on our website.

By continuing to use our services after any update, you agree to the revised policy.

14. Contact Us

For questions, access requests, complaints, or more information about our Privacy Policy, please contact:

Brisbane Reptile Relocations

📞 +61 423 255 742

📧 admin@brisbanereptilerelocations.com.au

🌐 www.brisbanereptilerelocations.com.au

📍 Brisbane, Queensland, Australia

15. Complaints and Privacy Concerns

If you believe your privacy has been breached or mishandled, please contact us directly.

We will investigate your concern promptly and aim to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at:

📧 enquiries@oaic.gov.au | 🌐 www.oaic.gov.au

16. Acknowledgement

By engaging our services or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as outlined above.